Frequently Asked Questions

ShutterLove transforms your cherished photos into magical animated videos. Using AI technology, we bring your still photos to life with subtle, lifelike motion—gentle movements, flowing hair, blinking eyes, and ambient effects that make the photo come alive while remaining tasteful and realistic. It's the perfect personalized gift for any occasion.

It's simple! First, choose a package based on how many photos you want animated. After checkout, upload your photos through our secure portal. Our team uses advanced AI technology to animate your photos with natural, lifelike motion. Within 3-5 business days, you'll receive your animated video via email, ready to share or gift.

Unlike static slideshows that just transition between photos, ShutterLove actually animates the content within each photo. We add subtle, lifelike motion—a smile that widens, hair that gently moves, eyes that blink—creating an emotional experience that feels like the moment was captured on video rather than in a still image.

High-resolution photos with clear faces work best. Photos where subjects are facing the camera with good lighting produce the most magical results. Portrait-style photos, family photos, and candid shots with visible faces all animate beautifully. Avoid heavily filtered, blurry, or very low-resolution images.

We offer packages for 1, 3, or 6 photos. Each photo is individually animated. If you want multiple animations combined into a longer video, you can add our "Stitch to Movie" option to seamlessly combine them with music.

Yes! Scanned old photos, vintage prints, and even slightly damaged images can be animated. For best results, scan at the highest resolution possible. Keep in mind that the clearer the original image, the better the animation quality.

We accept JPG, PNG, and HEIC files up to 20MB each. For best results, upload the highest resolution version of your photo available.

Our packages start at $9.99 for a single photo animation. We also offer 3-photo packages for $24.99 and 6-photo packages for $49.99. Physical products like animated frames and video cards are available with their respective photo packages.

Every package includes professional AI animation of your photos, a high-quality MP4 video file, and digital delivery via email. Physical product packages include the digital video plus the physical keepsake (frame or video card) shipped to your address.

Yes! Add our Rush Delivery option at checkout to receive your animated video faster. Rush orders are prioritized and typically completed within 24-48 hours.

Digital delivery typically takes 3-5 business days. Most orders are completed within 3 business days. You'll receive an email notification as soon as your animation is ready to download. Physical products require additional shipping time after your video is created.

Your animated video is delivered as a high-quality MP4 file, which is compatible with virtually all devices, social media platforms, and video players. The resolution matches your original photo quality.

The MP4 format works perfectly for sharing on Facebook, Instagram, TikTok, WhatsApp, and more. Many customers love sharing their animations as birthday posts, anniversary tributes, or memorial dedications.

Yes! With our digital delivery, you can order a ShutterLove animation even a few days before a special occasion. Add Rush Delivery for the fastest turnaround. It's perfect for last-minute gifts because it's deeply personal yet delivered digitally.

ShutterLove is perfect for birthdays (especially milestone birthdays like 30th, 40th, 50th, 60th, 70th), wedding anniversaries, Mother's Day, Father's Day, Valentine's Day, Christmas, graduations, retirements, memorials, pet tributes, and as a gift for someone who has everything. Any moment worth remembering is worth animating.

Many customers use ShutterLove to honor loved ones who have passed. Seeing a cherished photo come to life can be profoundly healing and comforting. Memorial animations are among our most meaningful creations, often played at celebrations of life or kept as treasured family keepsakes.

Yes! Pet photos animate beautifully. Whether you want to celebrate a beloved pet or create a memorial for a furry friend who has crossed the rainbow bridge, we can bring those precious moments to life.

Absolutely. Your photos are uploaded through a secure, encrypted connection and stored safely. We only use your photos to create your animation and never share them with third parties. You can request deletion of your photos at any time.

Only our small, trusted production team sees your photos during the animation process. We treat every photo with the care and respect it deserves. Your privacy is our priority.

Your satisfaction is our priority. If you're not happy with your animation, contact us at support@shutterlove.ai and we'll work with you to make it right. We offer revisions and, if needed, a satisfaction guarantee.

Email us at support@shutterlove.ai. We typically respond within 24 hours on business days. You can also reach out with special requests or questions before ordering.

Yes! When you upload your photos, you can add special instructions. Let us know if you want subtle or more noticeable movement, any specific elements you'd like animated, or any other preferences. We'll do our best to accommodate your vision.